Royal Vending Pte Ltd (RV) main business is in deployment of Snack Vending Machine. The business activity is mainly in the deployment of vending machines in High human traffic areas (e.g. Social clubs, institutions, hospitals, condominiums etc). These vending machines provide convenient one-stop kiosks to purchase basic necessities. Currently the machines are stocked with snacks and finger food but the products can be easily changed to cater to the public’s wider needs, such as basic necessities (e.g. tissues) and common household items (e.g. can food). It is the vision of Royal Vending Pte Ltd to provide maximum convenience to the general public.

The current system is disparate and does not allow the management to have visibilities of up-to-date inventories and replenishment at each Vending Machine. Information required from each vending machine is currently being collected through filling up replenishment manually by van drivers during each visit to the machine. The backlog of the inventory and replenishment record is wide and to a certain degree inaccurate due to human error.

In order to automate the inventory and replenishment process, RV engages KEYfields to find a solution to capture Sales information directly from the Vending Machines and update back to the backend Distribution system. According to Clement You, Sales and Marketing Head of KEYfields, “Our consultants did some researches on the machine interface and fabricated a special cable that is able to hook up the Vending Machine with a handheld device. We did some trials and manage to download the required information for the backend RX Distribution to optimize the operations. This is the main obstacle in the whole integration which we managed to overcome.”

“We have spoken to a few software vendors. Only KEYfields is willing to go the extra miles to simulate and present the POC (“Proof-Of-Concept”), which impresses us.” – said Grace, Operations Manager of Royal Vending Pte Ltd.